Freequently asked questions about OrientExpressJewelry.com

Frequently Asked Questions:

How do I place my order?

Can my purchase be gift wrapped?

How can I track my shipment?

Who can I contact if I have a question?

What is the warranty?

How do I return an item?

When will I receive my refund?

Is my shopping safe and secure?

You can also see general jewelry tips by clicking this link.

How do I place my order?

Ordering from OrientExpressJewelry.com Jewelry Direct is easy!

1. Register: Just click “Register” to add your personal information such as your name, username, email address and create a password. Once all information is entered, click “Send Registration” and you will receive a confirmation email with activation instructions. (To insure that you will receive the email, please add: This e-mail address is being protected from spambots. You need JavaScript enabled to view it to your safe email or contact list (contact your ISP for further instructions if needed).

2. Activate your account: Respond to the email by clicking on the link provided or copy & paste it in your browser. This will activate your account. Once activated, you can login at: www.orientexpressjewelry.com any time.

3. Start Shopping: Browse our selection of jewelry and click “Product Details” to see the full description when you find something you like. Then, fill in the quantity box and click “Add to Cart”. Your 1st item is now saved in the Shopping Cart and you can continue to browse and add additional items.

3. Complete Your Purchase: When you have finished adding items to the cart, and if you have a coupon, type the code into the box and then click “Submit.” Your product information will appear. If all information is correct, proceed to “Checkout.”

4. Choose a Ship to Address: If the ship to address is the same as the billing address, click “Default”. Or, if you wish to ship your purchase to a different address, click “Shipping Address” and fill out the information. Then click “Next” to continue.

5. Select a Shipping Method: OrientExpressJewelry.com uses an international package delivery service for your shipments. You will receive an email with your tracking number and link to the tracking service once your shipment is made. For orders shipped from our Lake Zurich, Illinois warehouse you can choose either UPS ground or UPS expedited shipment methods if needed.

6. Review Your Order: Check to make sure all information is correct. Click “Confirm Order” to finalize your purchase. That’s all there is to it!

7. Select Payment Option: Choose either a major credit card or PayPal. Just fill out the appropriate information. Click “Review Order and Continue” to check your order information one final time. If all is correct, click “Pay Now” to submit the order and complete the payment.

Can my purchase be gift wrapped?

Most jewelry items are sent in a plush gift box or pouch, ready for gift giving.

How can I track my shipment?

Your shipment tracking number and link to the international postal service tracking system will be provided to you for your shipment. Or if you prefer, shipping information can be obtained by emailing us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Who can I contact if I have a question?

Our Customer Service Center is open Monday thru Friday, 7:30 a.m. to 4:30 p.m. C.S.T. Call 1 (888) 550-9998 for assistance. Or email us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will return your email within one business day.

What is the Warranty?

At OrientExpressJewelry.com Jewelry Direct we want you to be completely satisfied with your purchase. If you are not happy, just send the item(s) back within 30 days of receipt for an exchange or full refund (less the shipping charges.)

How do I return an item?

1. Please call our Customer Service Center at 1 (888) 550-9998 or email us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it upon receipt if the jewelry is damaged.

2. Pack the item securely and use the original package if possible. Include the return portion of the original packing slip along with the item.

3. If you do not have the original packing slip, please provide your name, address, phone number, email address and order number on a piece of paper and include it in the package.

4. Mail the package via prepaid UPS or Insured Parcel Post to:

OrientExpressJewelry

Customer Returns

1111 Rose Road

Lake Zurich, IL 60047

5. Keep the Tracking Number to insure that it reaches our Customer Return Department.

When will I receive my refund?

Your refund should be credited to the same form of payment used in your original purchase. We will notify your credit card company immediately upon receipt and you should receive a credit on your statement within 30 days from the date we received the returned product.

Is my shopping safe and secure?

Orient Express Jewelry uses PayPal for its online payment transactions. PayPal uses SSL
technology to keep your information safe. In addition, when you send a payment using
PayPal, the recipient won't receive sensitive financial information like your credit card or
bank account number. This way, you don't have to worry about paying people you don't
know.

When you make payment for a purchase from Orient Express Jewelry, you will be
directed to the PayPal secure online transaction website. Once you are directed into the
secure environment, your sensitive credit card information is safe from outside intruders.
In fact, even we here at Orient Express Jewelry will not have access to your credit card
information. By using the technology used by millions of customers yearly, your
important credit card information is protected.

If you do not have a PayPal account, you can still utilize this important safety feature.
When you reach the payment page, just go to the left side of the page and click on the
Continue button as shown below on the PayPal payment page:

Don't have a PayPal account?

Use your credit card or bank account (where available). Continue